Requests / Ticketing Module

When viewing an Inbox Email give a quick "send to ticket" option that will convert the email into a ticket same as if you forwarded it to your internal ticketing address.

I'd like to have a way to communicate with my maintenance clients that I am out of office when they submit their support tickets. Ideally some sort of auto-responder or other way to notify them that I'm not in the office that day(s). I communicate this via email, but I still have clients adding tickets via the portal and emailing me to ask why it hasn't been taken care of yet 🤦🏼‍♀️

Issue: Admin ticket responses sent via email with no client portal notification. Fix: Add client portal notification in notification window for ticket responses as it does for admin in the Moxie portal. Background: Ticket responses deafault to email response only assuming the client is not "in the portal" Valid I guess, but there are cases where clients have the portal up looking around and then would have no idea that a ticket was responded to since there are currently no client notifications in their portal like there is for admin in the main moxie notifications for admin. In this case a client would have no idea for two hours that a responses was added to a ticket to the portal they were in until going back to their email. So, if a client is inside inside the portal and not even knowing something happened in the portal you were in seems to not make sense. I get the original idea but maybe should be an option for notification settings to allow clients the ability to get in portal ticket notifications. Browser push notifications would be great as well.

I'd like the ability to add an active link within a comment in a request ticket. I just shared a link with a client via a comment and I discovered I couldn't create hyperlinked text nor was the link active when I shared it as plain text.

Might be useful for clients who love to leave lots of requests that might become unmanageable

The ability to map the due date field to the request/tickets. Use cases: Client provides a date when they want their blog/news article published = due date Client provides a discount for a sale that will run on a specific start date = due date If there was the ability to map this field, it would allow for this process to be automated rather than the team member to adjust it when it comes in.

I have a few custom ticket statuses created to keep me organized and keep my clients informed on my progress. I'd love to have the ability to assign different colours to the statuses that are currently only neon green (I'm rocking the 80s theme!!) Different colours would make it easier for me to visually recognize tasks that might need quicker attention that others.

Would love to see a simple notification (either numeric or dot) next to the "Tickets" section on the left navigation to notify the user that a new ticket has been submitted. See attached

Add the ticket completed date to the table/ticket details

It would be nice to configure tickets that are from certain clients that automatically get assigned to different Team Members.