Tickets to Tasks | Voters

Tickets to Tasks

in progress

Paul Burns

When a client creates a ticket, have it become part of the regular task list under that clients profile.

August 10, 2023

Geoff Mina

marked this post as

in progress

Sunspired Creative

This would be amazing. Additionally, having a quick link from the ticket to the task (and task to ticket) would improve productivity and make it easier to track time.

Jen Smith

Popping in to comment again.  I have one client who fires off multiple tickets almost daily and it's really making me not want to use the ticketing system because cutting and pasting into a task so I can track time on it derails me. I have tried a few tricks like starting a timer and then pasting there, that works OK for now I guess?  Still hard to put it into my task queue this way. 
She is an older client and I'm so proud of her for using it and I do think it's an amazing tool minus this.. Any ETA on this being retooled to work with projects/tasks/timers? 
Also, fine tuning the notification emails would be amazing.  If this is already a thing in here I can't find it! Thanks again!

Amy

This should seriously be prioritised. What's the point of ticketing if it requires manually translating and moving the client's brief to a new task if it's all there in the ticket already?

Perry Kirkpatrick

This would be game-changing in how effective the ticketing system is for me. Then I could actually track time spent on a ticket too! And maybe tickets I assign due dates to would even appear in dashboard "Focus" and the calendar!

Jen Smith

Yes, just to be able to link to the project and track time on the ticket. It's currently not terribly intuitive.

Geoff Mina

Merged in a post:

Ticket assets - transfer to projects/tasks

Carey Green

If a client mistakenly or intentionally sends assets for an existing project or task using the ticketing feature, there needs to be a way internally to move those assets or link them to that existing project or task. Otherwise, we have to download the asset, then re-upload to that project/task. Pretty clunky.

October 22, 2023

Geoff Mina

Merged in a post:

Create task / project from request

Geoff Mina

Allow creation or linking of existing projects and tasks from the contents of the request. The status of the task and/or project should be visible from within the request interface.

October 22, 2023

Samantha

This feature is very much needed. We get requests from clients weekly in another ticketing app with no time tracking feature. Want to start using Moxie for support requests and need a way to create tasks from tickets to invoice.

Erik

Yes this would be amazing! If a client could submit a ticket/request and it goes right into the project task list. But also the ability to assign it to a contributor would even be better during the request stage. That way the contributor gets notified as well.

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