Currently, after we respond to a ticket, we often face a dilemma: if we close the ticket immediately, clients may reopen it, wondering why it was closed prematurely. Conversely, if we leave it open, we must manually track and review these tickets to decide when it's appropriate to close them due to inactivity.

To streamline this process and reduce manual overhead, I suggest implementing a feature that automatically closes tickets after a specified number of days (X days) of inactivity following our reply. This would allow us to maintain an organized system without inadvertently closing tickets prematurely or leaving them open indefinitely.

This auto-close feature would specifically target scenarios where we've responded, but the client has not replied within the set timeframe—ensuring that pending questions or ongoing discussions remain active. By automating this aspect of ticket management, we can focus more on engaging with active queries and providing a higher level of service.

I believe this enhancement will greatly benefit our operations by reducing manual workload and enhancing user satisfaction.