Re-open tickets automatically is a client replies to ticket that has been marked | Voters

Re-open tickets automatically is a client replies to ticket that has been marked

complete

Morgan Henson

No matter what status the ticket has been set to in the status field, if a client responds to a ticket that has been toggled to "Mark complete" and moved the Closed folder the ticket should be considered Open again. That's how all the ticket system treat responses to closed tickets.

September 23, 2024

Geoff Mina

marked this post as

complete

This has been updated to unarchive / mark active if an email based comment comes in on a ticket that has previously been marked closed.

Kristen Jerry

Geoff Mina could you drop me a chat message or email? I have just been testing this since it was a feature I was waiting on but my test ticket isn't reopening.

Geoff Mina

Kristen Jerry: are the replies coming via email? That was where we made the change to reopen.

Kristen Jerry

Geoff Mina yes they are.

Paul Burns

Geoff Mina I just had a User upload a file to a closed/archived task. The task did not show on my tasks as "unarchived - client responded" instead it was still in the same state of being archived. The only way i knew they had done this is the notification bell.

Paul Burns

Back to 'client responded'