Customizing the Ticket Emails | Voters

Customizing the Ticket Emails

planned

Kristen Jerry

Would like to add a customize email when a client submits a ticket (ie. ticket #, ticket name, who submitted and our completion policy).

Also then customizing the email they receive when a ticket is closed.

June 8, 2024

Ruth Barrow

yes it would be great to be able to 'complete' without sending a notification

Michael Hartung

It would also be nice to be able to choose whether or not to send Ticket email notifications. I have some use cases where clients want to be able to submit a ticket, but not get the barrage of emails that follow the ticket submission.

Geoff Mina

marked this post as

planned