Whatsapp Integration
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Paola
I was able to connect my Communicator business line to WhatsApp fro Business!!
Geoff Mina
Paola: not much we can do about this. VoIP lines don’t always get text messages from short codes.
Try doing the phone call verification instead of the sms verification.
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Paola
Geoff Mina: It worked!!! Amazing!!
Geoff Mina
Have you guys seen any similar WhatsApp integrations? Are you thinking that you would be able to make/receive calls and text messages within Moxie through WhatsApp - or would we just surface historical WhatsApp calls and messages into the Inbox for reference and archival purposes.
R. Solsona
Geoff Mina: receiving/sending whatsapp message through Moxie will be absolutely amazing. I dont use calls through whatsapp personally but if this feature exists it will be helpful as well.
Tavlean
Geoff Mina: I’m looking for just historical messages for reference. But just like R. Solsona said, having full set of features would be absolutely amazing.
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Dragos
Geoff Mina: chatwoot does it pretty well. Messages would be great as a first step, calls would be amazing. ideally i'd see this integrated with ticketing as well.
If you create API endpoints for ticketing though we could presumably integrate it ourselves until you guys sort it out. I'll open a separate request for this in the api thread.
R. Solsona
I am with you on this, I am in a similar situation.